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30% off Posters

Excluding selection, ends June 13th

FAQ

How can I track my package?

After placing your order you will receive an order confirmation via email. Your order will be packaged and sent out as soon as possible; the packages are picked up daily around 14:00hrs. As soon as it has been picked up by the postal service we will activate your parcel number, after which you will receive another email that includes the tracking link. If you do not receive a tracking link, please send an email to [email protected] and include your order number. Please name your email 'Missing track&trace' for faster processing. We will send you the missing tracking link as soon as possible. Through the link to this UPS webiste you can see exactly where your parcel is by using your unique 18-digit/letter parcel number. You can request this number by sending us an email: [email protected].

2020-01.28. Additional delivery information: Due to Brexit there are delays in transit for some orders by up to 4-5 working days. We will do our best to get your parcel to you as soon as possible and thank you for your understanding.

I did not receive an order confirmation email?

If you have placed an order with Poster Store but not received an order confirmation email then you have probably provided us with the wrong email address. Please contact us using the contact form or email us at [email protected] and we will update your order information so you can receive your order confirmation properly. 

What if I regret my purchase?

Contact us as soon as possible through our Contact form or send an email to [email protected]. If we have not yet packed your order we can fully refund it immediately. If the goods have already been packed and sent you will have to receive them first and send them back to us as a return, see below. 

What happens if I do not collect my parcel?

For goods that are returned to us because the customer has not collected the goods, we charge a fee of £15 to cover our packaging fee and costs of return shipping. 

The acrylic glass is blurred. How is that possible?

The acrylic glass in our frames is protected by plastic film on both sides, don't forget to remove it before using. We use this foil to protect the acrylic glass during storage and transit. 

May I return frames and request a refund when I've unpacked it?

No, after they have been taken out of the original factory packaging you cannot return it. We only accept products that are in their original state. 

When the frames are still in their original factory packaging and you'd like to return them, please read the information below in the "How do I make a return?" section. As soon as we receive the products, we will refund them. 

In case of factory damage, transport damage or any other form of damage, please send us a claim on [email protected]. In case damage is only visible after items have been unpackaged other rules apply. Take pictures of the damage and include them in your claim email. 

In case of transport damage, please also include pictures of the box/tube in which you've received your products.

How do I make a return?

You can return products that are in their original condition. Upon return, the products must be in a good and undamaged condition to be approved. The frames must be unopened and left in the protective plastic. Contact us via our contact page here or sent an email via [email protected] and let us know that you want to register a return with the following information: 

Order number:

Customer Name:

Emails registered for purchase:

Reasons for return:

Name product(s) you want to return:

The return shipping cost is £9.90. This cost is not charged at the UPS Access point, but will be deducted from your credit.

The return process can take up to 14 days from the time you hand the return parcel over at the UPS Access point. Once the return has been received and processed, we will register the credit and send you a confirmation via email. Save your receipt from UPS until the return confirmation email has reached you as a proof of the return.

What if my package and products were damaged upon arrival?

If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by sending us an email on [email protected]. As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us. 

Can I exchange a product? 

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition (for more information see Right of withdrawal). We will refund you as soon as we receive the products. You can then make a new purchase in our web shop.

Do you ship to the Channel Islands?

Unfortunately we are unable to ship to Jersey, Guernsey, or other locations in the Channel Islands.

Our customers think we're Excellent

4.5

4.5 out of 5 based on 2661 reviews.
See some of the reviews here.

Good quality print

Easy to order, quick delivery, good packaging and good quality print

26 May

Carol

Beautiful poster

Beautiful poster, great service and nicely packed!!

24 May

Nishita Morjaria

Posters look great

Posters look great. Very good quality prints . Fast service.

23 May

Emilia Bizon

From ordering prints to receiving them…

From ordering prints to receiving them everything was quick well packaged would definitely recommend and use again

23 May

Alexis Mcgachan

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