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30% off Posters*

*Valid for purchases of at least £39, ends 09/03

FAQ

How can I track my package?

After placing your order you will receive an order confirmation via email. Your order will be packaged and sent out as soon as possible; the packages are picked up daily around 14:00hrs. As soon as it has been picked up by the postal service we will activate your parcel number, after which you will receive another email that includes the tracking link. If you do not receive a tracking link, please send an email to [email protected] and include your order number. Please name your email 'Missing track&trace' for faster processing. We will send you the missing tracking link as soon as possible. Through the link to this UPS webiste you can see exactly where your parcel is by using your unique 18-digit/letter parcel number. You can request this number by sending us an email: [email protected].

2020-01.28. Additional delivery information: Due to Brexit there are delays in transit for some orders by up to 4-5 working days. We will do our best to get your parcel to you as soon as possible and thank you for your understanding.

I did not receive an order confirmation email?

If you have placed an order with Poster Store but not received an order confirmation email then you have probably provided us with the wrong email address. Please contact us using the contact form or email us at [email protected] and we will update your order information so you can receive your order confirmation properly. 

What if I regret my purchase?

Contact us as soon as possible through our Contact form or send an email to [email protected]. If we have not yet packed your order we can fully refund it immediately. If the goods have already been packed and sent you will have to receive them first and send them back to us as a return, see below. 

What happens if I do not collect my parcel?

For goods that are returned to us because the customer has not collected the goods, we charge a fee of £15 to cover our packaging fee and costs of return shipping. 

The acrylic glass is blurred. How is that possible?

The acrylic glass in our frames is protected by plastic film on both sides, don't forget to remove it before using. We use this foil to protect the acrylic glass during storage and transit. 

May I return frames and request a refund when I've unpacked it?

No, after they have been taken out of the original factory packaging you cannot return it. We only accept products that are in their original state. 

When the frames are still in their original factory packaging and you'd like to return them, please read the information below in the "How do I make a return?" section. As soon as we receive the products, we will refund them. 

In case of factory damage, transport damage or any other form of damage, please send us a claim on [email protected]. In case damage is only visible after items have been unpackaged other rules apply. Take pictures of the damage and include them in your claim email. 

In case of transport damage, please also include pictures of the box/tube in which you've received your products.

How do I make a return?

You can return products that are in their original condition. Upon return, the products must be in a good and undamaged condition to be approved. The frames must be unopened and left in the protective plastic. Contact us via our contact page here or sent an email via [email protected] and let us know that you want to register a return with the following information: 

Order number:

Customer Name:

Emails registered for purchase:

Address where the return parcel shall be picked up:

Reasons for return:

Name product(s) you want to return:

The customer pays the return shipping cost of £9,90 which will be deducted from your credit. You pay nothing at the UPS Access point.

The return process can take up to 14 days from the time you hand the return parcel over at the UPS Access point. Once the return has been received and processed, we will register the credit and send you a confirmation via email. Save your receipt from UPS until the return confirmation email has reached you as a proof of the return.

What if my package and products were damaged upon arrival?

If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by sending us an email on [email protected]. As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us. 

Can I exchange a product? 

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition (for more information see Right of withdrawal). We will refund you as soon as we receive the products. You can then make a new purchase in our web shop.

Can I make a B2B purchase?

Poster Store is a B2C company and sells to private individuals when buying through the webstore. Poster Store can provide a payment receipt with all goods that have been purchased including the VAT tax and the customer information that have been provided in the checkout. If you are interested in making a B2B purchase, please contact our customer service before you order anything.

Do you ship to the Channel Islands?

Unfortunately we are unable to ship to Jersey, Guernsey, or other locations in the Channel Islands.

Our customers think we're Excellent

4.5

4.5 out of 5 based on 1997 reviews.
See some of the reviews here.

Beware there’s a film on the plastic front !!!!!

I wrote a review a few days ago saying I was disappointed that the 8 posters I bought was very sharp in colour although I was still pleased with them , I have now found out by accident that there is a film on both sides of the plastic front !!!!!! Oh what

28 Feb

Jane Bradshaw

Highly recommended

Highly recommend! Ordered 4 pictures without frames. Very quick despatch, super fast delivery, very good quality and look absolutely stunning.

26 Feb

Steph Ferris

I wrote a bad review regarding quality…

I wrote a bad review regarding quality of product. Emma from the Poster Store contacted me very quickly. I was offered a refund and haven't got to return the products, as this would cost even more. I just wanted to say a big thankyou, for such great Cus

23 Feb

Mrs Caroline Swain

They are actually very nice

They are actually very nice. I ordered a golden frame and arrived bended on the side, I emailed them and they answered back quite quickly, offering to give me a frame replacement and a poster the size I wanted as a gesture of goodwill. I´ve received the n

22 Feb

Sandra Nogueira

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