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Our Customer Service handles your errands Monday to Friday between the hours of 8am to 5pm CEST.

We aim to answer within 24 hours on weekdays and within 48 hours on weekends.*

*We are experiencing higher volumes of requests at the moment. Therefore, our response time is longer than usual. Rest assured we will get back to you as soon as possible. Thank you for your patience!


You can find the answers to our most frequently asked questions in the FAQ.

Submit a complaint

If you need to get in touch with us regarding a broken product or wrong received product, please always attach a picture of the damage so that we can handle your complaint as soon as possible. Please contact us using our contact form below.


We are here to help! You are welcome to contact our Customer Service team via our online Chat for any queries you have. We are available Monday to Friday, from 9:00 to 16:45

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