FAQ
ORDER
HOW DO I KNOW IF MY ORDER WENT THROUGH?
You will receive an order confirmation at the email address provided during checkout. If you don’t see it shortly after placing your order, there might have been an issue with the transaction. Please reach out to us - we're happy to help!
I DID NOT RECEIVE AN ORDER CONFIRMATION.
If you submitted an order with us but didn't receive an order confirmation via email, be sure to check your junk mail. If you don't find it, it's possible that your email address was entered incorrectly or that your order did not go through. Get in touch with us by clicking HERE, and we'll help you solve the issue!
WHAT HAPPENS IF I ENTER WRONG INFORMATION?
If you've entered incorrect information such as your address, email, or phone number, please contact our customer service team as soon as possible. We’ll do our best to update your details before your order is processed. However, if the incorrect information impacts delivery and your order has already been processed, any additional costs incurred will be the customer’s responsibility.
CAN I CANCEL MY PURCHASE?
If you want to cancel your order before processing begins, please email us immediately. We will do our best to help you, but as our team works quickly to get orders on the way, we cannot always guarantee cancellations. If your order was placed at the weekend or after office hours, you can also email us.
CAN I MAKE CHANGES TO MY ORDER AFTER SUBMITTING PAYMENT?
We cannot make changes to an existing order, but if you contact us promptly, we may be able to cancel it before processing begins. Once the order is cancelled, you can easily place a new order with the correct items. Please keep in mind that, due to our team’s dedication to efficient order handling, we cannot guarantee that cancellations will be possible.
WHAT IF AN ITEM IN MY ORDER IS OUT OF STOCK?
If an item is out of stock, we will contact you. If you have not been contacted but believe there is an issue, please reach out to our Customer Service team so we can assist you further.
HOW DO I BUY A GIFT CARD?
You can easily purchase a gift card on our website by selecting your desired amount and adding it to your cart. Once you proceed to checkout, the gift card will be sent as a digital file to the email address you provided. You should receive it within a few minutes. If you have not received it, check your junk folder before contacting our Customer Service team, who will be happy to assist you.
HOW DO I GIVE AWAY A GIFT CARD?
The gift card will be delivered digitally via email. After receiving it, you can choose to either forward the code electronically or print a physical gift card for the recipient.
WHERE DO I SEE THE REMAINING GIFT CARD VALUE?
You will be able to see the gift card value by first adding a product to your cart, and then entering your gift card code.
CAN MY POSTER BE FRAMED BEFORE IT IS DELIVERED TO ME?
Yes, if you’d like your posters framed, you can select the posters and frames you want, then add the 'framing service' to your order. We’ll ensure everything is framed perfectly for you!
SHIPPING/DELIVERY
WHERE DOES POSTER STORE SHIP FROM?
Orders placed with Poster Store are shipped from our fulfillment center in Bor, Czech Republic. Personalised posters are shipped directly from our supplier in Sweden via FedEx. Canvases are shipped from our supplier in the UK, with the most suitable freight option selected for each order.
WHAT IS THE COST OF SHIPPING?
If the total value of your purchase is less than £59, a shipping fee from £5.95 will be applied. For purchases of £59 or more, we deduct the shipping fee according to the delivery method that is chosen.
HOW CAN I TRACK MY ORDER?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Be sure to check your junk folder, as emails can occasionally be misdirected there.
Want to track your order right now? Click HERE and enter your order or tracking number along with the email address you used during the purchase process to get the latest updates.
*Personalised posters and canvases are created on demand and shipped directly from our suppliers' warehouses, which means you’ll receive separate tracking links for these items.
I DID NOT RECEIVE A DELIVERY CONFIRMATION.
You will receive an email with a tracking link as soon as your order leaves our warehouse. If you are still waiting for it, be sure to check your junk mail. If you don't find it, get in touch with us by clicking HERE, and we'll help you solve the issue!
CAN I CHANGE THE DELIVERY ADDRESS ONCE THE PARCEL IS DISPATCHED?
Unfortunately, we cannot change the delivery address once the parcel has been dispatched from our warehouse. You can reach out to our customer service team, and we will do our best to relay your request to the courier. However, we cannot guarantee that the courier will be able to process the change before delivery. We recommend that you also contact the courier directly to expedite the request.
HOW LONG WILL DELIVERY TAKE?
Shipping usually takes 3-6 working days. We make every effort to pack your order as quickly as possible and ship it from our fulfilment centre in the Czech Republic. Please note that processing may take up to 1-2 additional days due to delays with the shipping service provider or a high volume of orders in the warehouse.
Which products have longer delivery times?
Canvases and personalised posters are produced on request and shipped directly from our printing partner. The delivery time for these items can take up to 4-7 working days.
What happens if delivery to my address is not possible?
Due to the current high volume of parcels at our shipping partners, parcels may be redirected to the nearest collection point if delivery to your address is not possible.
If you haven’t received your order within the advertised delivery timeframe, please first verify that the information you provided is correct. If everything is accurate and you still haven’t received your order, contact our Customer Service team within 30 business days of placing your order, and we will be happy to assist you.
WHY HASN’T THERE BEEN ANY PROGRESS ON THE TRACKING LINK?
EVRi doesn’t update the tracking information until the parcel arrives in the UK. Once it has arrived, the tracking status will be updated - this can take 4-5 working days. From there, delivery usually occurs on the same day or shortly afterward.
*Personalised posters and canvases are created on demand and shipped directly from our suppliers' warehouses, which means you’ll receive separate tracking links for these items.
WHERE CAN I TRACK MY ON-DEMAND ITEMS (CANVASES AND PERSONALISED POSTERS)?
You should receive tracking information from the freight company handling your on-demand item.
Personalised posters are shipped directly from our supplier in Sweden via FedEx. Canvases are shipped from our supplier in the UK, with the most suitable freight option selected for each order.
WHY WAS MY PERSONALISED POSTER/CANVAS DELIVERED TO MY HOME ADDRESS WHEN I SELECTED DELIVERY TO A PICK-UP POINT?
Since on-demand items are shipped directly from our suppliers, the delivery option you select at checkout does not apply to these items. With these items, a home delivery will always be attempted. However, if the freight company is unable to reach you, they may deliver the package to a nearby pickup point, and you will be notified in such cases. If you haven’t received an email or text, please check your junk mail or contact us promptly to avoid having your purchase returned.
WHY IS MY PERSONAL POSTER/CANVAS NOT IN THE PARCEL?
On-demand items are shipped directly from our supplier, which means you will receive a separate package for these items. You should have received tracking information from the freight company that will deliver your on-demand items. If you have not received separate tracking, please contact us as soon as possible so we can assist you with the tracking and provide information about your package.
TRACKING INDICATES THAT MY PARCEL HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED IT.
When the tracking indicates that your order has been delivered but you have not received it, please check with your neighbors first, as freight companies sometimes leave packages with them without notifying you. If you have checked with your neighbors and the package is still missing, please contact our customer service for further assistance.
WHAT HAPPENS IF I DON'T COLLECT OR REFUSE MY PACKAGE?
If products are returned to us because customers failed to pick up their packages or refused delivery, a fee of £15 will be applied. This fee covers shipping to and from you, as well as handling and restocking costs.
For uncollected or refused on-demand products (AI Art, personalised items, canvases), as well as those returned due to incorrect contact information, we will retain 50% of the total order amount to cover production, packaging, and transportation costs.
DO I NEED TO PAY CUSTOMS FEES?
You will not be responsible for customs fees. If you are charged customs fees, please contact our customer service for assistance.
DO YOU SHIP TO GIBRALTAR?
Currently, we are unable to ship to Gibraltar.
RETURNS/CLAIMS
RETURNS
CAN I RETURN MY ORDER?
When you place an order with Posterstore.co.uk, you are covered by our 90-day return policy. This allows you to cancel your purchase by reaching out to us within 90 days of receiving your order.
Please read the following to understand which items are eligible for return:
*Frame return policy: Frames cannot be returned if the self-adhesive plastic foil, which serves as a protective layer for the glass, has been removed. However, if only the outer non-adhesive plastic layer has been removed, you may still return the frames. Please ensure that the protective foil is intact to qualify for a return.
*Framing Service: If you wish to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.
*Non personalised canvas: If you wish to return a canvas created on demand without personalisation, please contact our customer service team to register the return.
*Personalised Art: Please be informed that our return and exchange policy does not apply to personalized items.
IS THERE A FEE FOR RETURNS?
We charge a return fee of £9.90.
*Non personalised canvas: If a customer exercises their right of withdrawal and returns a canvas, they are responsible for the return shipping costs and must ensure that the product remains in good condition after receipt and throughout the return process. You will also need to provide us with proof of return and tracking information. We can assist you by providing a return label for the canvas: the return fee will be £20.
CAN I RETURN MY ORDER THAT INCLUDES A FRAMING SERVICE?
Yes. If you choose to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.
HOW DO I RETURN MY ORDER?
If you wish to return an order, please begin by using the link below to begin the process. This step allows our warehouse to prepare for your return.
After registering and providing the required information, contact us to request your pre-paid return label, which we will email to you.
Please note: A £9.90 return shipping fee will be deducted from your refund.
Non-personalised canvases: These items cannot be registered through our website. Please always contact our customer service for assistance with the registration. The return cost for using our return label is £20. Alternatively, you can return the item at your own expense. The product must remain in perfect condition, and you must provide proof of return and the tracking number.
Personalised Items (Personalised Photos & Canvases): Please note that our return and exchange policy does not apply to personalised items, including personalised posters and canvases printed on demand.
Collage Kit: To qualify for a refund, the collage kit must be returned with all 20 prints in their original packaging."
CAN I EXCHANGE MY ORDER?
If you'd like to exchange a product for something different, the process is similar to a regular return. Simply send us the item you wish to return, and we will issue a refund. After that, feel free to place a new order through our webshop for the item you want!
CLAIMS
WHAT TO DO IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT?
If you receive a defective or incorrect item, we’re committed to resolving the issue promptly. Please email the following information by clicking here:
- The email address used to place the order
- Your order number
- Customer name
- Product number
- A photo of the damaged or incorrect item
- A photo of the package, if possible
- Batch number (for frame picture ledges or poster hangers)
Our customer service team will respond to you shortly.
You can find the batch code on a black stamp on the back of the product or on the product label.
DO I NEED TO RETURN THE DAMAGED PRODUCT I RECEIVED?
Please contact our customer service team for assistance with handling damaged products. When you reach out, be sure to include all the information requested under the question 'WHAT TO DO IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT?".
TIME FRAME FOR REPORTING DAMAGED OR INCORRECT ITEMS.
You have 30 business days to file a complaint regarding damaged items due to shipping or if you received the wrong items. Please make sure to reach out within this time frame to ensure your issue is addressed promptly.
PAYMENTS/REFUNDS
REFUNDS
WHEN WILL I RECEIVE MY REFUND?
Poster Store strives to process refunds promptly, typically within 14 days. In the case of a return, we must receive either the returned order or proof of shipment before issuing a refund.
HOW WILL I RECEIVE MY REFUND?
If you paid for your order with a card, your refund will be processed back to the same card. For orders paid via PayPal, please refer to their customer service for further assistance.
Did you place your order during a promotional period or use a discount code? Once we receive your return, we will recalculate your order total. If the conditions of the promotion or discount are not met, the corresponding discount will be deducted from your refund.
WHY HAVEN'T I RECEIVED MY INVOICE?
Our system does not automatically send out invoices. If you would like to receive your invoice, please contact our customer service team, and they will be happy to assist you. Note that we can not adjust invoices.
PAYMENT OPTIONS
CAN I PAY WITH A CARD?
Yes, we accept Amex, Maestro, Visa and Mastercard.
DO YOU OFFER GOOGLE PAY?
Yes, we offer Google Pay as a payment option, which you can select at checkout.
DO YOU OFFER APPLE PAY?
No, we do not offer Apple Pay as a payment method.
CAN I PAY WITH PAYPAL?
No, we do not offer PayPal as a payment method.
CAN I PAY BY INVOICE?
We do not offer an invoice payment method, however you can choose to pay with Klarna afterpay. We offer an invoice payment method for company orders.
CAN I PAY WITH KLARNA?
Yes, we do offer payment options through Klarna. Here are the options available:
Klarna Pay Direct
Klarna Direct Pay is an instant online payment method, just like any other online card transaction.
Klarna are our outsourced payment provider for our UK orders. This means all of our payments for UK orders are processed by Klarna. The only difference that it makes for our customers is that the payment goes through Klarna instead of Poster Store.
You will generally only be charged when we ship your order - this ensures that we hold up our end of the deal before any money is taken.
If you have any specific questions regarding payments made with Klarna, you are always welcome to contact them directly clicking here.
Klarna Pay Later
Klarna pay later gives you the opportunity to pay by invoice, 30 days after your order has been placed.
Please see the following requirements in order to use Klarna Pay Later:
- The customer has to be over 18 years old.
- Customers must have a billing and delivery address registered in the UK.
- Please note that Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.
How does Klarna Pay Later work?
Klarna will send you an email within 2 days after the order has been placed with the payment instruction.
As a customer you have 30 days to complete the payment online after placing the order on our website. There will be no extra cost via credit or debit card for this service.
You will receive a reminder before the payment is due, and will also receive reminders via email.
If the customer does not pay for the order on time, it may no longer be possible to access Klarna’s payment options for future purchases. If a payment is late, Klarna will contact the customer over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months it has not been repaid, Klarna may use a debt collection agency to recover the outstanding balance.
Klarna pay in 3
Pay in 3 instalments’ is an alternative to traditional credit but without any interest, which allows you to split purchases into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 30 days until the full order amount has been paid.
For more information, we would like to refer you to the Klarna customer service by clicking here.
Poster Store is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days is not regulated by the FCA.
HOW DO I PAY WITH A GIFT CARD?
To apply a gift card or discount code, click on "Enter gift card/discount code" in the checkout area.
WHY WAS MY PAYMENT DECLINED?
If your payment isn’t going through, please check for any pending payment authorizations, as this may be the reason for the decline. If the issue persists, feel free to reach out to our customer service team for assistance. We’re here to help!
WHAT CURRENCY DO WE USE?
All orders placed on Posterstore.co.uk are charged in British Pounds (GBP).
OFFERS/DISCOUNTS
WHY DOESN'T THE DISCOUNT APPLY TO ALL ITEMS IN MY ORDER?
Not all products are eligible for discounts. Items that typically do not qualify include, but are not limited to:
- Personal Posters
- Featured Artists
- Canvases
- Frames
Additionally, please note that existing campaigns and discount codes often cannot be combined. If you have any questions or need further assistance, feel free to reach out to our customer service team, and we’ll be happy to help!
WHAT IF I FORGOT TO ENTER MY DISCOUNT CODE?
If you forgot to enter your discount code, please contact our customer service team. We'll do our best to assist you!
WHY IS MY DISCOUNT CODE NOT WORKING?
If your discount code isn't working, please double-check the spelling to ensure it's entered correctly. Also, verify if there is an expiration date for the code. If everything seems correct and the code is still not working, please reach out to our customer service team, and we’ll be happy to assist you!
ABOUT THE PRODUCTS
POSTERS
WHAT KIND OF PAPER QUALITY DO YOU USE?
We print our posters on FSC Certified 200g/m2 uncoated premium paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare.
The paper used in our posters is produced in Sweden. The paper mill is certified by FSC and PEFC. The pulp used to create the paper is also certified by FSC and PEFC. These certifications ensure that the trees used in our posters have been harvested in compliance with all laws and regulations, as well as in compliance with the high demands from the FSC Organisation regarding social and environmental sustainability.
ARE FRAMES INCLUDED WHEN I BUY POSTERS?
No, posters and frames are sold separately.
IS THE WHITE BORDER INCLUDED IN THE POSTER SIZE?
Yes, if a poster is displayed with a white border, that border is included in the overall poster size, as it is printed directly on the poster.
Click on this link to go to the page with the sizes of the white borders that surround our posters: LINK
WHAT ARE PERSONALIZED PRINTS?
Personalized prints are customized prints created by you with our personalized print templates or our personal photo tool. These prints allow you to preserve and display your cherished memories and artwork in a variety of formats.
HOW CAN I CREATE PERSONALIZED PRINTS?
To create a personalised print using our pre-designed templates, simply navigate to the personalised prints category, select a template you like, and customise it to your liking. Please ensure that you add the customisation, as we are unable to process the poster without it.
To create a personalised photo, upload your own photograph or image using our personalised photo tool, and customize it as you wish.
You can also create your personalised canvas by following the same steps for any of the above options, whether it's using a template or your own photo.
WHAT SIZES ARE AVAILABLE FOR POSTERS & PERSONALIZED PRINTS?
We offer a range of sizes for our posters and personalised prints. You can view the available sizes on each product page. Please note that only the sizes listed on our site are available; we do not print custom sizes on demand.
CAN I SEE A PREVIEW OF MY PERSONALIZED PRINT BEFORE ORDERING?
Yes, you can preview your personalized print before finalising your order. You can also check the poster’s quality by referring to the quality meter on the product page: green indicates high quality, orange and yellow represent medium quality, and red signals low quality. This feature lets you adjust the layout as needed. Be sure to double-check everything before placing your order!
HOW DO YOU SHIP PERSONALIZED PRINTS?
Personalised posters are shipped with FedEx and typically take 3-6 business days for delivery, and always shipped in a separate package from the rest of your order.
ARE THERE ANY RESTRICTIONS ON THE TYPES OF PHOTOS I CAN PERSONALIZE?
While we strive to offer creative freedom, there may be certain limitations, such as copyrighted material or inappropriate content. If the created print is deemed inappropriate, we reserve the right to cancel the order.
FRAMES
WHAT MATERIALS ARE OUR FRAMES MADE OF?
Oak Frames: Made from solid oak, offering a natural and timeless look.
Black and White Wood Frames: Crafted from yellow poplar and painted for a sleek, modern finish.
Metal Frames: Our gold, silver, and copper frames are made from durable aluminum with a glossy finish, while Moebe frames are crafted from powder-coated aluminum for a matte appearance.
Acrylic Glass: All frames are fitted with lightweight, durable acrylic glass, providing a safe and long-lasting alternative to traditional glass.
HOW DO I MOUNT THE POSTERS IN YOUR FRAMES?
Mounting your posters in our frames is easy! Check out our video tutorials for step-by-step instructions, tailored to the frame you purchased.
HOW DO I HANG THE FRAMES?
Our wood frames feature two mounting hangers on the back, allowing you to choose between hanging the frame vertically or horizontally. The metal frames can be hung directly on the metal hanger used to secure the back, giving you the flexibility to select the orientation that suits your space best. For Moebe frames, you’ll hang them from the rubber band that holds the frame together. Please note that different wall materials may require specific hanging hardware.
ARE FRAMES INCLUDED WHEN I BUY POSTERS?
No, we sell posters and frames separately.
CANVAS
WHAT IS THE CANVAS MADE FROM?
Our canvases are crafted from a durable textile blend, consisting of 35% cotton and 65% polyester, featuring a 2 x 1 weave. The frames are made from wood veneer oak, available in both natural and black finishes.
ARE THE CANVASES AVAILABLE IN ALL SIZES?
No, the canvases available on our website do not come in all sizes. This is because the quality of the image may be compromised in certain dimensions. Therefore, we only offer sizes that ensure optimal quality. For personalized canvases, please pay attention to the quality meter on our website. A green indicator signifies excellent quality, while a red indicator suggests that the quality may not meet our standards.
HOW DO YOU HANG UP THE CANVAS?
On the back of your canvas, you'll find a small opening (approximately 1.5 cm wide), which is designed for hanging. For a 100x140 cm canvas, you will need two nails to ensure proper support.
CAN I RETURN THE PERSONALIZED CANVAS?
No, personalised canvases are made on demand and are therefore not eligible for return. However, a non-personalised canvas can be returned.
WHERE ARE CANVASES SHIPPED FROM?
Canvases items are shipped directly from our supplier. These items are shipped separately from different freight companies, depending on the supplier's selection. You should have received tracking information from the freight company that will deliver your canvas. If you have not received separate tracking, please contact us as soon as possible so we can assist you with the tracking and provide information about your package.
ACCESSORIES
PICTURE MOUNTS
Using a picture mount is an effortless way to frame and accentuate your poster, adding elegance and sophistication to your décor. A mount not only creates a harmonious balance between the poster and the frame but can also introduce a striking contrast to elevate the overall look.
Our pure white and pure black picture mounts are meticulously designed to maintain true-to-color precision, including the core. Whether you prefer the clean, crisp look of white or the bold, dramatic impact of black, our mounts are crafted to perfection. The paper used in the mounts is a perfect match to our posters, ensuring a seamless appearance. Plus, the acid-free composition guarantees lasting quality without compromising the artwork.
Crafted in Sweden, our mounts are 1.5mm thick and available in sizes perfectly suited to our frames and posters. Each product page provides clear guidance on which frame and poster sizes pair best with the mount. As a general rule:
- Frame size = Outer dimensions of the mount.
- Poster size = Inner opening of the mount.
POSTER HANGER
Display your favourite prints with elegance using our premium poster hangers, available in black, white or oak finishes. Made from solid pine wood, these hangers feature a smart magnetic design that securely holds your poster in place without causing damage.
Perfect for both portrait and landscape formats, our poster hangers come in various sizes, making them ideal for a wide range of prints. Each hanger is complemented by a faux suede band in a matching color, adding a touch of sophistication to your display.
Elevate your wall art with this simple yet stylish alternative to traditional frames!
PICTURE LEDGE
Showcase your art and décor with elegance using our versatile picture ledges, available in oak, white, black, and dark oak. Crafted from durable MDF wood, these ledges are perfect for creating a chic gallery-style display in your home.
Measuring 70 cm, the ledge is easy to mount with the included screws and plugs. Pre-drilled holes ensure a hassle-free installation process. For a longer ledge, simply place multiple ledges side by side for a seamless look.
This stylish solution lets you refresh your wall art effortlessly, allowing you to switch frames and objects without adding new nails. With a maximum load capacity of 15 kg (depending on wall material), these ledges are designed for frames and lightweight objects.
CHALK PEN
A black chalk pen designed for writing on the plexi glass of our frames. Ideal for use with framed Planner Posters to organize plans and track goals.
The ink can be easily removed with a soft, wet cloth for quick updates and adjustments.
Tip size: 0.7 mm
Recommended exclusively for use on Poster Store frames for optimal performance.
CAN I USE MY OWN MARKER ON THE PLEXIGLASS FOR THE WEEKLY/MONTHLY PLANNER?
No, the only Chalk Pens suitable for our plexiglass are those offered on our website. If you choose to use a different brand and the ink does not come off, we regret to inform you that we cannot provide a refund.
HOW TO USE CHALK PENS:
- Shake the Pen: Before using a chalk pen, give it a good shake with the cap on to mix the ink inside.
- Prime the Pen: Remove the cap and press the tip down on a piece of scrap paper or cloth a few times until the ink flows. This may take a moment.
- Start Writing or Drawing: Use the pen to write or draw on your desired surface, such as chalkboards, glass, or other non-porous materials.
- Let It Dry: Allow the ink to dry completely, which usually takes just a few moments.
- Clean Up: To erase or clean the surface, use a damp cloth or a dry eraser, depending on the surface material.
- Store Properly: After use, close the cap tightly to prevent the pen from drying out.
POSTER STAND
Elevate your prints with our stylish poster stands, available in circular (tall and short) and rectangular shapes. Crafted from high-quality MDF material and painted in oak, black, or dark oak, these stands are the perfect blend of functionality and design.
Ideal for prints sized 13x18 cm or pieces from our collage kits, these versatile poster stands bring a modern touch to any table or shelf. Whether you’re styling a workspace, living area, or bedroom, they offer an elegant way to showcase your favorite art.
POSTER CLIPS
Stylishly display your posters and prints with our metal clips, available in black, gold, silver, bronze, and white finishes. Crafted from high-quality stainless steel with a matte finish, these clips offer a chic and minimalist solution for hanging your artwork.
Available in small and medium sizes, the clips are ideal for various poster dimensions. Use a single clip for smaller prints or pair two clips to securely hold larger artworks. The maximum opening of 14 mm ensures a firm grip, while the integrated hole makes wall mounting effortless.
POSTER HOOKS
Our white picture hooks are a practical solution for hanging framed art prints on walls made of cement, wood, or plaster. Designed for ease of use, the hooks can be quickly installed using a hammer, making it simple to display your framed art.
Each package includes two hooks, compatible with all our frames and canvases except the larger 100x140 cm size. These hooks are built to securely hold frames up to a maximum weight of 5 kg.
A reliable and efficient choice for showcasing your art with style!
FRAMING SERVICE
CAN MY PRINTS BE DELIVERED ALREADY FRAMED?
Yes! At Poster Store, we are excited to offer framing services. We frame your prints directly in the selected frames, so all you need to do is unbox them. Voila—you can start decorating your space right away! If you need any assistance, please don’t hesitate to reach out to our customer service team, or visit our Gallery Walls for inspiration.
WHAT IS THE COST OF THE SERVICE?
The cost depends on the size of the items you purchase.
- Sizes from 13x18 to 21x30 Cm: £12.95
- Sizes from 30x40 to 70x100 Cm: £20.95
Please note: Personal posters and personalized photo prints are excluded from framing as they are made to order and shipped by a partner printing company.
CAN I RETURN MY ORDER THAT INCLUDES A FRAMING SERVICE?
Absolutely. However, if you choose to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.
RECYCLING GUIDE
Posters: Posters can be recycled as paper, allowing them to contribute to new paper production up to seven times.
Canvas: Canvases are recyclable as fabric, where they can be processed into textile fibers or used as burnable waste to generate energy.
Wooden Frames: Both the molding and backboard are recyclable as wood, which can be processed into wood chips for biofuel, providing an eco-friendly alternative to fossil-based fuels.
Wooden Accessories: These can also be recycled as wood, converted into wood chips, and used as biofuel to reduce reliance on fossil fuels.
Metal Frames: The metal molding can be recycled into new aluminum products, using 95% less energy than creating virgin aluminum. The backboard is recyclable as wood and can be repurposed as biofuel.
Plexiglass: Though not recyclable as plastic, plexiglass can be sorted as burnable waste and converted into energy.
COLLABORATION/PRESS
COLLABORATION
Please send a mail to internationalmarketing@posterstore.com.
HOW DOES A COLLABORATION THROUGH BRANDBASSADOR WORK?
Brandbassador is a brand-building platform through which you can become a brand ambassador for Poster Store and get rewards for the content you choose to share with your followers. To become a Poster Store Brandbassador you need to create a Brandbassador account here. If approved as one of our Brandbassadors, you can start completing missions for Poster Store. On the platform you will find the different types of available missions you can apply to. A mission will usually involve sharing your content and receiving a reward in return.
WHEN DO WE NOTIFY IF AN APPLICATION IS REVIEWED?
We aim to respond to all applications within 3 business days and will inform you as soon as your application has been reviewed.
DO YOU HAVE ANY QUESTIONS REGARDING THE BRANDBASSADOR APP?
You can always find answers directly on the Brandbassador app if you have any issues with the app or have any other questions about Brandbassador. You can also read more about Brandbassador in their FAQ section. If you have other questions regarding a collaboration, please get in touch with us in the Brandbassador message center.
ARTIST/PHOTOGRAPHER
Please send an email to artist@posterstore.com.
PR/PRESS
Please send a mail to pr@posterstore.com.
RETAILERS/RESELLERS
We have decided that at this time we will not cooperate with resellers but will offer this in the future.